How Padel Logan collects, uses, stores and discloses personal information, and how you can access, correct or delete it.
Padel Logan respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how Padel Logan collects, uses, stores and discloses personal information, and how you can access, correct or request deletion of your personal information or make a privacy-related enquiry or complaint.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us.
Padel Logan operates from Meadowbrook Golf Club in Logan, Queensland.
Padel Logan provides padel facilities, memberships, court bookings, coaching, competitions, tournaments, social events, functions and other sporting and recreational services.
Some Padel Logan memberships also include benefits or membership privileges associated with Meadowbrook Golf Club, including golf, driving range and mini golf benefits.
In this Privacy Policy, references to "Padel Logan", "we", "us" and "our" refer to the entity operating Padel Logan and, where applicable, Meadowbrook Golf Club in connection with Padel Logan membership benefits and services.
The types of personal information we may collect include:
We only seek to collect personal information that is reasonably necessary for our activities and services.
When you provide us with the details of an emergency contact, you should ensure that the person is aware that you have provided their information to Padel Logan.
We will generally only use emergency contact information where reasonably necessary in connection with your health, safety or an emergency involving you, or for related administrative purposes.
We generally collect personal information directly from you.
This may occur when you:
We may also receive personal information from third parties where reasonably necessary, including booking and membership platforms such as MATCHi, payment providers, customer relationship management systems, invoicing systems, Meadowbrook Golf Club and other service providers used to administer our services.
We may collect, hold and use personal information to:
Where permitted by law, we may also use your contact information to tell you about Padel Logan activities, events, competitions, offers and other services that may be relevant to you.
You may opt out of marketing communications at any time by using the unsubscribe function provided or by contacting us at info@padellogan.com.au.
Padel Logan uses MATCHi in connection with padel court bookings and certain membership benefits.
Members are required to provide the email address associated with their MATCHi account so that applicable membership benefits, including MATCHi credit and booking privileges, can be linked to the correct account.
MATCHi is a third-party service and its handling of personal information is also subject to its own privacy policy and terms.
Where necessary to administer your Padel Logan membership, court bookings or membership benefits, we may exchange relevant personal information with MATCHi.
We may disclose personal information where reasonably necessary to operate Padel Logan and provide our services.
This may include disclosure to:
We do not sell personal information to third parties.
Some of the third-party platforms and technology providers we use may store or process personal information outside Australia.
For example, booking, payment, website, CRM, analytics, cloud storage or other technology providers may operate infrastructure in overseas locations.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps as required by applicable Australian privacy laws.
The countries in which information may be stored or processed can depend on the service providers we use from time to time and their infrastructure.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically in our membership, booking, customer relationship management, invoicing and other business systems or, where applicable, in physical records.
We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we hold and periodically review our security practices.
However, no method of electronic transmission or storage is completely secure and we cannot guarantee the absolute security of information transmitted electronically.
If you believe your information or account has been accessed or used without authorisation, please contact us at info@padellogan.com.au.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to administer current or former memberships, maintain appropriate business records and meet our legal obligations.
When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it.
You may contact us to request deletion of personal information we hold about you. We will consider your request and, where permitted, take reasonable steps to delete the information. We may need to retain certain information where required or permitted by law or where reasonably necessary for legitimate business purposes.
You may request access to personal information we hold about you.
To request access, please contact us at info@padellogan.com.au.
We may need to verify your identity before providing access.
In some circumstances, Australian privacy laws may permit or require us to refuse access. If this occurs, we will generally explain the reason for the refusal where required by law.
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact info@padellogan.com.au and request that it be corrected.
We may need to verify your identity before making changes to your personal information.
When you visit the Padel Logan website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited and the date and time of your visit.
We may use cookies, analytics services and similar technologies to:
Cookies are small data files stored on your device. You can generally manage or disable cookies through your browser settings, although doing so may affect some website functionality.
Where permitted by law, we may send you information about Padel Logan, including:
You may unsubscribe from marketing communications at any time by using an unsubscribe link where provided or contacting info@padellogan.com.au.
We may still send you important service-related communications concerning your membership, bookings, payments or use of Padel Logan even if you have opted out of marketing communications.
From time to time, photographs or video may be taken at Padel Logan competitions, tournaments, events and other activities.
Where identifiable images are intended to be used for promotional or marketing purposes, we will handle those images in accordance with applicable privacy requirements and any consent obtained where required.
Padel Logan may provide services to children and young people.
Where appropriate, we may require the consent or involvement of a parent or legal guardian when collecting personal information from or about a person under 18 years of age.
We will take reasonable steps to handle the personal information of children and young people appropriately, having regard to the circumstances and the nature of the information being collected.
If you have a concern or complaint about how we have handled your personal information, please contact us at info@padellogan.com.au.
Please provide sufficient details about your concern so that we can investigate it.
We will consider your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes to our operations, technology, service providers or legal obligations.
The current version will be published on the Padel Logan website and will display the date it was last updated.
If you have any questions about this Privacy Policy, would like to access, correct or request deletion of your personal information, or wish to make a privacy complaint, please contact: